Your Privacy Matters to Us – Casström AB

At Casström, we care about your privacy and want to be clear about how we handle your personal data in line with GDPR and Swedish data protection laws.

Who We Are
Casström AB, based in Lycksele, Sweden, is responsible for how your personal data is processed. If you ever have questions about how we handle your information, just email us at service@casstrom.se.

What Is Personal Data?
Personal data includes things like your name, address, email, phone number—anything that can identify you as a person.

When and Why We Collect Your Data
We collect your data when you interact with us—whether you're buying a product, contacting customer service, signing up for a newsletter, or browsing our website. Here’s why we process your data:

• To complete your purchase and manage your order, support, or warranty
• To offer good customer service and respond to enquiries
• To send you relevant product updates, offers, and newsletters
• To understand how you use our website and improve our services
• To comply with legal obligations (like accounting regulations)

We never sell your data to third parties for marketing purposes.

What We Collect
Depending on your relationship with us, we may collect:

• Contact details (name, email, phone, address)
• Company or account information (if you’re a business customer)
• Purchase history and preferences
• Payment details
• Your interactions with newsletters and our website
• IP address and cookie data (to improve your online experience)

Cookies
We use cookies to help our website function, remember your preferences, and show relevant content. You can manage cookie settings in your browser, but some site features may not work if cookies are disabled. We also use tools like Google Analytics to understand website traffic—see Google’s privacy policy for more.

Third-Party Providers
To deliver our products and services, we sometimes share your data with trusted partners (like IT service providers). These partners are bound by strict agreements to protect your data and only use it for the purpose we’ve agreed to.

Marketing
If you’ve accepted our privacy terms, we may use your data to share updates, offers, and information we think you’ll find interesting. If you’d rather not hear from us, just let us know and we’ll update your preferences.

How Long We Keep Your Data
We keep your data for as long as needed to serve you as a customer, or for as long as required by law. Marketing consent remains in effect unless you choose to opt out.

Your Rights
You have the right to:

• Access the data we have about you
• Request corrections or deletion
• Limit how your data is used
• Withdraw consent for marketing
• File a complaint with Sweden’s Data Protection Authority (Dataskyddsinspektionen)

We’re here to help—just contact us at service@casstrom.se if you need anything.

Policy Updates
We may update this privacy summary from time to time. We'll always aim to keep you informed of important changes.